Shipping Policy

Shipping Policy as of 10/25/23

Lead Time:

  • Orders typically ship within 3-5 business days from the date of purchase. We make every effort to process and ship your order as quickly as possible.

Notification of Shipment:

  • Once your order has been shipped, you will receive a confirmation email with tracking information to help you monitor the status and expected delivery date of your package.

Shipping Method:

  • We use a calculated shipping method, which takes into account the weight, size, and shipping destination of your order to determine the shipping cost. This ensures fair and accurate shipping charges.

Domestic and International Shipping:

  • We offer domestic shipping options. Please note that shipping rates and times may vary based on the destination and shipping method chosen during checkout.

Shipping Charges:

  • Shipping charges are based on the weight, size, and shipping destination of your order. You can review the shipping costs before finalizing your purchase during the checkout process.

Free Shipping:

  • We offer free domestic shipping on orders with a free ship promo. Keep an eye out for any ongoing promotions and offers that may include free shipping. We hope to offer free shipping on select orders soon!

Shipping Addresses:

  • Please ensure that your shipping address is accurate and up-to-date. We are not responsible for orders shipped to incorrect or outdated addresses. If you need to change your shipping address, please contact us as soon as possible.

Delivery Times:

  • Delivery times may vary depending on your location, chosen shipping method, and any potential delays caused by unforeseen circumstances (e.g., extreme weather conditions, holidays). We do our best to provide accurate delivery estimates, but please note that we cannot guarantee delivery dates.

Returns and Exchanges:

  • For information on returns, exchanges, and our refund policy, please refer to our Return Policy page.

Contact Us:

  • If you have any questions or concerns about our shipping policy or need assistance with your order, please don't hesitate to contact our customer support team. We're here to help!

Thank you for shopping with porter + rose. We appreciate your business and look forward to providing you with quality candles and a smooth shopping experience.

Last Updated: 10/25/23