Return Policy

At porter + rose, we are committed to providing you with exceptional products and services. To ensure a positive shopping experience, we have developed a comprehensive return policy that addresses various scenarios. Please review the following guidelines carefully:

1. Returns and Refunds Eligibility:

  • We do not accept returns for reasons other than damage or non-delivery by the carrier.
  • To be eligible for a refund or replacement, you must provide proof of damage or non-delivery by the carrier. This proof must include clear and identifiable photographs.

2. Damage during Transit:

  • If your item arrives damaged, you must notify us within 3 days of receiving the product.
  • To initiate the refund process, send an email to shopporterrose@gmail.com with photographs clearly showing the damage.
  • We will review your claim and, upon verification, process the refund within 7 business days
  • Please retain the original packaging and product until the refund is processed, as we may request additional information.

3. Non-Delivery by Carrier:

  • In the event that your order is not delivered by the carrier within the expected timeframe, please contact us immediately.
  • You must notify us within 3 days from the expected delivery date.
  • To initiate the refund process, send an email to shopporterrose@gmail.com with proof of non-delivery, which should include photographs of any relevant shipping labels and tracking information.
  • We will investigate the matter and, once confirmed, process the refund within 7 business days.

4. Replacement Option:

  • If your item is eligible for a refund due to damage or non-delivery, you may choose a replacement instead. Simply inform our customer support team of your preference during the refund process. Please note, you will receive a replacement instead of a refund. 
  • No additional shipping costs will be charged for replacement items.

5. Exclusions:

  • Items that have been used, damaged due to customer misuse, or altered in any way are not eligible for a refund or replacement.
  • Products returned without prior approval or outside the designated return period will not be eligible for a refund or replacement.

6. Refund Method:

  • Refunds for eligible products will be issued to the original payment method used during the purchase.
  • Alternatively, you may request store credit. Please let us know in the email.

7. Contact Information:

  • For all refund and replacement-related inquiries, please contact our customer support team at shopporterrose@gmail.com

8. Limited Warranty:

  • Our products may come with a 30 day limited warranty.

9. Changes to the Return Policy:

  • porter + rose reserves the right to modify or update this policy at any time without prior notice. Any changes will be posted on our website, and the revised policy will apply to purchases made after the effective date.

We believe that this return policy demonstrates our commitment to your satisfaction. Should you have any questions or concerns about the policy or the refund/replacement process, please feel free to reach out to our customer support team.